Shipping & Returns

Shipping

Free standard shipping on orders over $99. Below $99, live carrier rates are calculated at checkout based on your address and the size of the order — boxes are bulky, and we would rather show you the real number than bury it in the price of the product.

Dispatch

Orders placed before 12pm Central on a business day are usually dispatched the same day. Orders placed after that, or at a weekend, go out the next business day. You will get a tracking number by email as soon as the label is created.

Transit

We ship from Tennessee, which puts most of the eastern and central US within two to four business days on standard ground. West coast is typically four to six. These are carrier estimates, not guarantees.

Large and case orders

Orders above a few cases usually ship on a pallet by freight rather than by parcel, which is both cheaper per box and gentler on the goods. If your order qualifies we will contact you with freight options before shipping. For case and pallet quantities, request a quote and we will include freight in the number.

Where we ship

Currently the contiguous United States. For Alaska, Hawaii, or international enquiries, email us and we will quote it individually.

Damaged in transit

Paperboard boxes shipped flat travel well, but carriers do occasionally crush a carton. If your order arrives damaged:

  1. Photograph the outer carton before you open it, and the damaged boxes after
  2. Email the photos to tennessee.impex@gmail.com within 7 days of delivery
  3. We will replace the damaged quantity or credit it, your choice — no need to ship anything back

We do not make you fight the carrier. That is our problem, not yours.

Returns

If you ordered the wrong size or changed your mind, you can return unopened, unused packs within 30 days of delivery for a refund of the product price. Return shipping is at your cost unless the error was ours, in which case we cover it and apologise.

We cannot accept returns on:

  • Opened or partially used packs — these are food-contact goods and we cannot resell them
  • Custom printed orders made to your artwork
  • Anything returned after 30 days

To start a return, email tennessee.impex@gmail.com with your order number.

Not sure before you buy? Ask for samples

The best way to avoid a return is not to need one. We will send free samples of any box you are considering so you can check the size and handle the board first. Request samples.

Contact

Email: tennessee.impex@gmail.com
Phone: +1 (423) 505-2069
We reply to email within one business day.