Shipping policy
Everything we sell ships from our warehouse in Cincinnati, Ohio. Boxes are bulky for their weight, so we show you real carrier rates at checkout rather than burying an inflated shipping cost inside the product price.
Processing time
Orders placed before 12:00 noon Central Time on a business day are picked and packed the same day. Everything else ships within one to two business days. We do not ship on weekends or US federal holidays.
Large wholesale orders and anything moving by pallet are scheduled with you directly — we will confirm a dispatch date by email before the freight is booked.
Shipping cost
- Free standard shipping on orders over $99 within the 48 contiguous United States.
- Below $99, live carrier rates are calculated at checkout based on the actual size and weight of your order and your delivery address. You see the real number before you pay.
- Alaska, Hawaii, Puerto Rico, and other US territories are quoted individually. Place your order and we will email a shipping quote for approval before charging, or contact us first for a figure.
- Pallet and freight shipments are quoted on request. Email us your ZIP code and quantities and we will come back with a delivered price.
Because our boxes are light but take up space, carriers price them on dimensional weight. A large order of empty boxes can cost more to ship than its scale weight suggests — this is why the free-shipping threshold matters, and why consolidating into one larger order is almost always cheaper than several small ones.
Delivery time
Standard ground delivery within the contiguous US typically takes two to five business days after dispatch, depending on distance from Tennessee. Neighbouring states are often next-day or two-day on ground service at no extra cost.
Transit times are carrier estimates, not guarantees. Weather, carrier backlogs, and peak season volume can add days, and none of that is within our control.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 24 hours to show movement after the label is created. If it has been longer than that and your tracking still shows no scan, email us and we will chase the carrier.
Addresses
Please check your delivery address carefully at checkout. We ship to the address you give us. If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the goods but not the outbound shipping, and reshipment is charged at cost.
If you spot a mistake, email us immediately — if the order has not yet been picked up we can usually correct it.
Damaged, missing, or short shipments
Inspect your shipment when it arrives. If a carton is crushed, a case is short, or the wrong item has been sent, email tennessee.impex@gmail.com within 7 days of delivery with your order number and photographs of the damage and the outer carton. We will replace the affected goods or refund them, at your choice, at no cost to you.
Photographs matter here — carrier damage claims are not payable without them, and we would rather sort it out for you in one email than three.
Lost shipments
If tracking has not updated for five business days, contact us. We will open a trace with the carrier. If the shipment is confirmed lost we will reship or refund in full.
International orders
We do not currently offer international checkout. If you are ordering from outside the United States, email us with what you need and where it is going and we will quote you directly. Any duties, import taxes, or customs charges are the buyer's responsibility.
Questions
Email tennessee.impex@gmail.com or call (423) 505-2069. If you are working to a deadline, tell us the date — we will tell you honestly whether we can hit it.